Serene Hvide Roser

Right of withdrawal

As a starting point, there is no right of withdrawal for cut flowers and bouquets, as this is the delivery of goods which must be assumed to deteriorate or become obsolete quickly. However, we offer that you can cancel the order before it begins. That is the cancellation applies to unused service and must be notified well in advance of delivery, no later than 5 hours before delivery time.

If you regret the purchase, the item must be sent to:

The supplying florist's contact details are on the packaging or use our contact form on our website. .

Access to complaints

If you want to complain about your purchase, you must contact our customer service. If we do not succeed in finding a solution, you can lodge a complaint with relevant boards in the area, if the conditions for this are met.

Delivering flowers is a task that we take very seriously.

It is a prerequisite that the flower delivery is correctly carried out for your floral greeting will be a positive experience. Delivery of flowers is a task that we solve with great care and effort We always do our best to ensure that your flower greeting is delivered at the right time and place and to the right recipient.  As part of the flower delivery, it is important that the wrapping of flowers, gifts etc. is carried out in thread with the reason for the order and the time of year. Taking this into account, we are confident that your greeting, when it reaches the recipient, looks inviting, is securely wrapped and gives the recipient a positive experience - every time.